Troubleshoot sign-in and invitations

Language: English · Türkçe

A user cannot sign in

1. Confirm that the user is using the email address associated with the invitation.
2. Complete email verification when prompted.
3. Use the password recovery flow if the password is unknown.
4. Confirm that the user is opening the current invitation or account link.

An invitation was not received

• Check the email address on the member or trainer profile.
• Ask the recipient to check spam and filtered folders.
• Use Resend Invitation from the relevant profile.
• If the resend action is unavailable, check that an email address exists and that the workspace subscription is active.

Do not create a second profile before checking the original invitation. Duplicate profiles can split sessions, plans, payments, and measurements.