Troubleshoot missing pages or data

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A page is not visible

Page visibility is controlled by permissions and, for some features, the workspace subscription. Ask an administrator to confirm the user's access before changing any data.

Records are missing

Clear member, trainer, plan, status, and date filters.
Confirm that you are in the correct workspace.
Refresh the page.
Check that the record was saved successfully.
Open the member, trainer, or session detail page for the full record.

Totals do not match

Check the date range and status first. Finance and earnings totals depend on recorded payments, expenses, session status, attendance, plan assignment, and workspace compensation settings.